Technical Consulting Intern - Plugbank

Want to start your career in Technical Consulting as an Intern here at TecnoSpeed? Technical Consulting's mission is to support clients in solving problems and questions, ensuring success and results with the use of our solutions. If you have a passion for technology, curiosity, willingness to learn, and the desire to be part of an innovative company that values professional growth and makes developers' lives easier, TecnoSpeed is the place for you! 🚀 You will be responsible for: Vendor Relationship: Support the management of relationships between our vendors, maintaining direct contact with banking institutions and partners to solve problems, handling internal and external demands. Customer Service: Support the handling of low-complexity customer requests, teaching how to solve the presented problems and enabling autonomy in case of recurrence (via phone, chat, email, and ticket). Simulation of Problems and Customer Scenarios: Support the simulation of customer problems and scenarios, understanding and solving their needs. Request for Improvements and Fixes: Create suggestions for improvements and fixes for the Product Owner (PO), contributing to product evolution. Support the creation or identification of improvements in support documents and/or products, aiming to reduce the need for the customer to access support. Validation and Development Tests: Auxil