Martech Social & Content Analyst III

One of the largest beauty groups in the world, Grupo Boticário is a Brazilian company present in over 40 countries. It owns the brands O Boticário, Eudora, Quem Disse, Berenice?, Vult, O.U.i, TRUSS, and the Beleza na Web marketplace, in addition to working with licensed products like Australian Gold, Bio Oil, Nuxe, and Pampers, and its B2B division. This interaction between different brands, assets, platforms, franchise networks, representatives, distributors, retailers, sellers, and suppliers forms the Grupo Boticário beauty ecosystem, which also offers digital business management solutions for Brazilian retail through its brands Mooz, Casa Magalhães, and GAVB. There are over 19,000 direct employees, with more than 4,000 stores in 1,780 Brazilian cities. Operate and maintain Social Media, Content, and Influence platforms, ensuring the execution of operational routines, environment stability, and adherence to established processes; Perform configurations and customizations of platforms, administer user profiles and permissions, and promote their usage among partner areas; Execute health, stability, and performance evaluations of the platforms, identifying risks, incidents, and improvement opportunities; Manage the flow of L1 demands and incidents, organizing backlogs, cards, and sprints, and tracking deadlines, deliverables, impediments, and dependencies; Act in prevention, analysis, and problem resolution together with suppliers and other teams.