Technical Customer Support Representative (Croatian or Serbian) - Remote

Grow-Talent.com is working with a leading Outsourcing/BPO company that is looking to recruit Croatian or Serbian speaking Technical Customer Support Representative to join their team in Romania. Position: Technical Customer Support Representative Location: Remote, Romania Employment type: full-time or part-time Remuneration: Base salary + performance bonuses. DUTIES AND RESPONSIBILITIES: Respond to customers incoming calls and emails regarding their electronic equipement Ensure customer satisfaction and provide professional technical customer support Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Identify when the issue should be re-assigned to another department or more senior representative Keep records of customer interactions, comments, and complaints, and in line with internal procedures Keep up-to-date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported. REQUIREMENTS: Based in or willingness to move to Romania within a short notice Native/fluent in and Croatian or Serbian, both verbal and written. Fluent in English (minimum B2 level) EU citizen or sorted our residency status in Romania (no visa support available!) Computer literate with sound knowledge of Microsoft Office package A strong working capacity with general office tools Ability to meet tight deadlines with minimum superv