Ukrainian Project Support/Coordinator - Entry Level

💼 The Scoop on the Role: Join us in the heart of Grouper 's Project Management Team! As a Ukrainian Speaking Project Support Specialist at our SaaS company, you will play an important role in ensuring our Ukrainian-speaking clients have a seamless and successful experience with our products. Your responsibilities will include basic project coordination and collaboration with various teams to deliver exceptional service. Your main goal is to help our clients achieve their business objectives by providing expertgauge support to the project manager. The role's areas of focus: Langauge: Native Ukrainian Speaker Team Collaboration: Function effectively in a team environment while demonstrating self-motivation and the ability to work independently. Customer Support: Resolve customer requests initiated through various support channels, including telephone and online project requests. Collaborative Environment: Contribute to a fast-paced and highly collaborative team-based work environment. Product Knowledge: Develop in-depth product knowledge to effectively support end users. Customer Communication: Keep customers informed of progress and manage exceptions effectively. Client Support: Provide first-line support to Ukrainian-speaking clients, addressing their inquiries and issues promptly and effectively. Assist clients with onboarding, product training, and troubleshooting. Project Coordination: Coordinate project timelines and deliverables to ensure projects are completed on time