Operations Analytics Lead

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees. Why This Role Matters: The hardest problem in operations data isn't producing the insight; it's the last mile: the gap between an insight existing and the operation acting on it. That gap closes only when someone inside operations owns the problem and the outcome, not just the analysis. This is that person. You bring the operational fluency, the relationships, and the judgment to turn data and AI capability into changes that show up in how the contact center and back-office run, while a central data and engineering team handles the build. You frame the problem and own whether it lands; they own production . Both names on the work, never thrown over a wall. How You’ll Contribute: What you Own The portfolio. Translate the operations strategy into a prioritized set of the problems most worth solving with data, analytics, and AI. Separate a structural opportunity from quick win noise and own the call on what's worth doing. The interpretation. Turn data into a narrative that changes a specific decision. Be th