Trading Support Operator LATAM (m/f/x)

Do you enjoy helping customers with complex issues? Are you a champion of customer-first processes? Do you have an interest in competitive video gaming? If the answers to the above questions are yes, then this role could be ideal for you! In this role, you will join the Support Organization at GRID , a team of customer-facing Support Operators across the globe, where a professional client-first mentality is crucial to delivering customer service excellence. You will work closely with sportsbook customers and internal stakeholders to support the delivery of GRID 's Odds products and trading-related services. You will be responsible for investigating customer queries and operational alerts, communicating directly with customers, and supporting the resolution of issues affecting GRID 's Odds products. Requirements What you will do Act as the primary point of contact for sportsbook customers regarding GRID 's Odds products and trading-related services Respond to customer queries and operational alerts, ensuring issues are acknowledged and investigated in a timely manner Support customers with questions related to fixture coverage, market coverage, market availability, settlement, and product behavior Gather and validate information to determine the nature and impact of customer-reported issues Escalate issues to the appropriate internal teams when necessary Help improve the GRID product suite based on customer feedback and defects you've identified Log and track operational, prod