Maintenance Coordinator

Maintenance Coordinator Job Description Reports to: Senior Maintenance Manager Division: PSB Department: Maintenance Status: Full-Time, EST Business Hours Location and Work Setup: Remote About Us: PSB (Pro Services Boston) and Green Ocean Property Management are integrated maintenance + property management teams serving the Greater Boston market. We manage multifamily, single-family, and HOA assets and run an in-house service operation focused on speed, quality, and clear communication. Role Overview: The Maintenance Coordinator is the command center for all work orders: intake, triage, scheduling, vendor coordination, tenant communications, and close-out. You’ll prioritize urgent issues, keep preventive maintenance on cadence, and drive down cycle times. This is a performance role with clear SLAs, daily accountability rhythms, and growth into senior coordination/ops leadership. Core Responsibilities: Work Order Intake & Triage Receive requests via portal/phone/email; log with complete scope, photos, access info, and priority tag. Classify by Priority (P0–P3) and building/owner rules; verify warranty/recall/recurring issues. Pre-diagnose to reduce truck rolls (simple resets, filter sizes, breaker checks, shutoff guidance). Scheduling & Dispatch Assign to the right vendor/tech based on trade, SLA, geography, availability, and cost. Build and update daily/weekly schedules; confirm tenant access, lockbox codes, pet/alarms, parking. Create and track Not-to-Exceed (NTE) am