Director of Maintenance

About Green Ocean Property Management Green Ocean Property Management is a growing property-management organization serving residential rental and condominium/HOA portfolios, supported by related service businesses. Our maintenance operation must deliver fast, reliable service while controlling quality, labor, vendor capacity, billing, and client expectations. Position Summary The Maintenance Director is the senior functional leader responsible for maintenance performance across Green Ocean Property Management and Pro Services Boston. Reporting to the COO, this person owns service levels, field-team people management, project and coordination workflows, vendor capacity, department financial performance, and the systems required to deliver consistent work. This is not primarily a dispatcher, technician, or individual project-manager role. The Director leads the maintenance function through clear scorecards, documented processes, direct management of the field team, and defined responsibilities for the Field Operations Specialist, Project Manager / Estimator, and Maintenance Coordination Team. The right person will make maintenance predictable, profitable, and less dependent on the CEO or COO for daily decisions. Core Outcomes Reliable service response: Emergency and routine requests are acknowledged, scheduled, and completed against approved service levels. Controlled backlog: Every open item has a clear owner, status, next action, and escalation path; aged work is reduced and