Virtual Legal Support Coordinator ("Word processor")

Overview GRSM’s Virtual Legal Support (“VLS”) Coordinators will prioritize, delegate, and actively handle sensitive and confidential assignments within the team in a consistently fast paced environment. Coordinators handle quality control and immediately resolve or escalate issues to the VLS Managers; this role does not include people management or supervisory duties. All employees working 30+ hours per week are eligible for Medical, Dental, Vision, 401K, PTO, Disability & Life Insurance . This fully remote role will be staffed in VLS’ “Document Processing” (“DP”) service line and will work evening hours. The following shift is available but can be filled from any US location and will include a mandatory 1-hour lunch. This is a full-time, 40 hour per week role. Monday-Friday, 3pm – 12pm ET // 2pm – 11pm CT // 12pm – 9pm PT Leadership and Expectations Champion Department policies, initiatives and general messaging Be a neutral point of contact for our team to ask questions and share concerns and appropriately elevate feedback to Managers when necessary Ensure Department voicemails are returned / processed appropriately and elevate to Managers as needed Communicate staff shortages to VLS Managers Escalate items to management when appropriate Ad hoc reporting as needed Responsibilities Support Firm and Department Policies and Procedures Track Deadlines Perform Quality Control Problem Solve Share Knowledge Report on Timing and Critical Issues Coordinate Workflow Other duties