Contact Center Member Service Representative II (Sacramento)

Contact center experience is a requirement for this role, banking experience is a plus. Candidates must be local to the Sacramento, CA area. Job Title: Contact Center MSR II Status: Non-exempt Reports to: Sup - Contact Center Department: Member Service Contact Center Job Code: 1104 Pay Range: $22.50 - $25.00/HR Location: Remote in Sacramento, CA area WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. WHO YOU ARE: You are a member-focused financial services professional who thrives in a fast-paced contact center environment and is passionate about delivering exceptional service. You take ownership of member interactions, build lasting relationships, and are committed to upholding compliance standards while living Golden 1's Core Values. WHAT YOU'LL DO: Demonstrates advanced Credit Union knowledge, ability to resolve complex issues and escalations with minimum guidance. Learn and retain an exceptional working knowledge of products and services. Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. Demonstrates understanding of member needs, concerns and fru