Bilingual Virtual Assistant (English/Spanish) Receptionist

Bilingual Virtual Assistant (English/Spanish) Receptionist Remote | Part-Time | 40 Hours/Week | $6.5/hour with 6 mos perf review Role Summary We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice . This role requires someone with strong English and Spanish communication skills , especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional. This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The ideal candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy. Top Requirements Strong bilingual communication skills in both English and Spanish Confident and professional on phone calls Strong patient coordination and scheduling ability High attention to detail and reliable follow-through Key Responsibilities 1) Phone Calls and Patient Communication Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts Communicate clearly and professionally in both English and Spanish Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance Answer routine patient questions and escalate concerns appropriately Maintain a calm, patien