Team Lead (m/w/d) - Customer Care

Your New Challenge: Do you already have experience in leading a customer care or contact center team and want to take on more responsibility? Then we are looking for exactly you! 😊 As a Team Lead, you will assume operational and functional leadership of a team and work together with your employees to ensure quality, performance, and customer satisfaction are met. Your Tasks: Lead, manage, and develop your customer care team; keep an eye on key KPIs and performance metrics; conduct regular team and individual meetings as well as feedback and performance reviews; coach your employees and support them in their further development; ensure that processes and quality standards are maintained; identify optimization potential and develop appropriate solutions together with the team; handle escalation management for operational or quality-related issues; work closely with operations, quality assurance, training, and other interfaces; support the implementation of process changes and new requirements; communicate professionally with internal and external contacts. Requirements: Several years of experience in a leadership position within a customer care or contact center environment; experience in leading, motivating, and developing employees; confident handling of KPIs and performance metrics; experience in operational team management; very good German language skills.