Regional HR Service Delivery Manager (LATAM)

The Regional HR Service Delivery Manager will play a pivotal role in building and overseeing HR service delivery operations for their assigned region, ensuring client and employee HR tickets and inquiries are resolved accurately and on time as Globalli scales. This role builds the team, infrastructure, and knowledge base needed to support HR service delivery, while navigating global HR rules and client-specific cases to maintain compliance and adherence to regulatory standards across the region. Key Responsibilities: Regional HR Service Delivery and Scalability Serve as the regional subject matter expert for HR processes, country-specific requirements, and client-specific case handling. Establish and maintain SOPs, playbooks, and a knowledge base that enable the team to operate accurately and consistently as headcount and client volume scale. Collaborate cross-functionally with Payroll Operations, Account Management, Product, Legal, and Risk & Compliance to enhance HR service delivery and educate internal teams. Manage client and employee HR tickets and inquiries, ensuring timely resolution and high client and employee satisfaction. Troubleshoot HR service delivery issues and collaborate with internal and external stakeholders to reach timely resolutions across multiple employment models. Create and maintain comprehensive documentation, including case-handling guides and compliant standard operating procedures (SOPs). Build out and lead a regional team of HR Delivery Spec