Client Care Manager- Licensed Customs Broker

Join a Best-Managed Employer as a Client Care Manager At GHY, we don’t just move goods across borders — we move possibilities forward. As a “Best-Managed” Employer, we’re proud to be a family-led organization where people genuinely care about their work, their clients, and one another. For over a century, we’ve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States — including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina — GHY continues to grow through integrity, innovation, and care. About the Role: Reporting to the US Director of Operations, the Client Care Manager oversees the day-to-day activities of a team that delivers on timely, compliant, and exceptional service. The Client Care Manager works with their team to ensure a balanced workload, supports regulatory compliance, proactive client engagement and operational excellence. In addition, he/she is responsible for collaborating across departments to support training, process improvement, and continuous advancement of GHY’s CARE values. What You’ll Do: Leadership & Team Development Provide hands‑on leadership that fosters a culture of accountability, excitement, client intimacy, and service excellence. Lead, coach, mentor, and develop team members responsible for regulatory guidance, audit activities and data management. Create and manage work schedules to ensure adequate coverage and balanced workloads. Facilitat