Customer Success Manager - Permanent work from home, Morning Shift

This is a remote position. Job Title: Customer Success Manager Rate: 80,000 – 90,000 PHP per month Type: Full-time; 40 hours per week Setup: Permanent Work From Home Shift: Morning Shift Benefits: HMO on the 1st year of tenure Role Overview We are looking for a highly experienced Customer Success Manager who can lead customer operations, escalations, retention, and overall client experience with confidence and authority. This role is best suited for candidates with strong leadership backgrounds from Senior Operations Manager to Director level, particularly from high-performing BPO, customer service, or customer experience environments. The ideal candidate is strategic, hands-on, calm under pressure, and capable of leading teams while improving customer satisfaction, retention, operational efficiency, and revenue recovery. This is not an entry-level customer support role — we need someone who has successfully managed large-scale customer operations, handled critical escalations, and led high-performing teams. Key Responsibilities 1. Customer Success & Experience Leadership Lead and oversee the overall customer success strategy and customer experience journey Ensure exceptional customer satisfaction across all touchpoints Build and improve processes that strengthen retention, engagement, and customer loyalty Drive a customer-first culture across departments 2. Escalation & Crisis Management Take ownership of high-level escalations, complaints, refunds, disputes, and sen