Technical Support Engineer, South Korea

Technical Support Engineer At Genetec , we believe that everyone’s voice deserves to be heard, and we are committed to fostering an environment where our team members can learn and grow in their roles to maximize their potential. As a Technical Support Engineer, you will be a vital part of our family of over 2000 diverse individuals who are passionate about technology and innovation. Our team is not afraid to experiment with new ideas, embracing the possibility of failure as a step toward success. We take pride in our collaborative culture and the privilege of working with some of the coolest, smartest, and nicest people in the industry. In this role, you will provide exceptional technical support to our clients, ensuring they have the best experience with our products and services. Join us in making a difference and be part of a team that thrives on teamwork and mutual respect, where your contributions will be valued, and your potential will be fully realized. The team: The role of the Technical Support Engineer is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based remotely in South Korea and will report to the Team Lead Technical Support, Rest of Asia and a dotted line to the Country Manager, South Korea. What your day will look like: Provide technical support to customers via phone, email, and chat. Use software tools to diagnose and solve complex issues and servic