Staff Enterprise Platform Engineer, ServiceNow
Full-time
Worldwide
Oct 21, 2026
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About the Role
Be the one building AI-powered experiences where they matter most. At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Staff Enterprise Platform Engineer, ServiceNow Brazil Role Overview: Shape the technical direction of ServiceNow at enterprise scale, building a secure, resilient platform that improves how global teams deliver services, resolve issues, automate work, and support customers and employees. As a Staff ServiceNow Engineer, you will own complex platform engineering decisions and turn ServiceNow architecture and strategy into scalable solutions across ITSM, ITOM, ITAM, CSM, CMDB, workflow automation, integrations, and AI-enabled capabilities. Operate as a hands-on technical authority across strategic initiatives, partnering with ServiceNow Architects, Engineering Managers, Product Owners, security teams, and business stakeholders. You will influence platform strategy, establish engineering standards, guide design trade-offs, and drive alignment across multiple engineering teams while remaining close to implementation and the most com