Senior Solutions Consultant

Be the one building AI-powered experiences where they matter most. At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. This role supports the North America Strategic Accounts organization , serving a named portfolio of Genesys ’ largest, most complex, and highest-profile enterprise customers. Strategic Accounts is focused on expanding the Genesys footprint within these organizations by building trusted relationships with technology leaders, understanding their business and technical priorities, and helping them envision and execute transformational customer experience strategies. Solutions Consultants within Strategic Accounts operate as trusted technical advisors and strategic partners to both customers and the account team. Success in this role requires a combination of deep technical expertise, strong business acumen, creativity, executive presence, and personal ownership of customer outcomes and revenue growth. Successful Strategic Accounts Solutions Consultants demonstrate the following characteristics: Deep technical expertise – Develop a