Global Contracts Hub Operations Manager (North America)

Be the one building AI-powered experiences where they matter most. At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Global Contracts Hub Operations Manager (North America) This global, North America-based role is responsible for: Owning and operating the Contracts Hub as the primary operational owner of its processes, policies, data, metrics, triage and reporting; and Building a scalable, hands-on contracting operations model across North America, EMEA, APAC and LATAM in partnership with Commercial Legal, Legal Operations and business stakeholders. Contracts Hub Operations & Service Delivery Owns the Contracts Hub as its primary operational owner, including Hub processes, policies, data, metrics, triage, reporting and day-to-day service delivery. Manages the triage queue for incoming legal requests and oversees completion of assigned work directly, while coordinating workload across Hub personnel and balancing service quality, speed and capacity. Designs, documents and continuously improves operating procedures for intake, assignment, fi