IT Operations Manager

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Administration Job Qualifications: Skills: Communication, Information Technology Operations, Services Management Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Job Description: IT Operations Manager Position Summary The IT Operations Manager provides strategic and operational leadership for enterprise technology services supporting mission-critical programs, grants management, volunteer service initiatives, disaster response activities, and agency business operations. This role oversees day-to-day IT operations while serving as a senior technical advisor responsible for cloud infrastructure, enterprise applications, cybersecurity coordination, change management, operational governance, and modernization initiatives. The position requires a blend of leadership, technical expertise, project management, and stakeholder engagement to ensure secure, reliable, and compliant technology services. Key Responsibilities IT Operations Leadership Direct and coordinate daily IT service delivery across infrastructure, cloud services, enterprise applications, identity management, and end-user support. Establish operational priorities, resource allocations, and service delivery expectations. Lead operational reviews and status meetings while monitoring project and program pe