Strategic National Vendor Operations Specialist

Job Description Summary The Strategic National Vendor Operations Specialist supports the execution and administration of customer service contracts for assigned national vendor operations. This role manages contract loading, installed base data accuracy, billing support, contract administration, and cross-functional issue resolution. Key responsibilities include maintaining accurate corrective and planned maintenance records, coordinating vendor services, and supporting timely case closure. The position partners closely with Service Sales, Field Service, internal operations teams, and customers to ensure contracts are entered accurately, billing is completed on time, and customer commitments are met. This operational role focuses on vendors at national level and individual customer support. Job Description Roles and Responsibilities Execute and manage customer service contract transactions, including additions, deletions, modifications, verification, and submission prework. Support billing accuracy and timely contract-to-billing handoffs for contract, non-contract, ODS, and vendor-related services. Maintain installed base and contract data integrity through audits, updates, corrections, and coordination with field teams and customers. Maintain customer and vendor equipment modifications at the local and national levels while supporting installed base accuracy. Oversee key operational workflows, including transaction schedules, inactive CMODs, capping defects, warranty convers