Service Training Operations Leader

Job Description Summary The Service Training Operations Leader is responsible for owning and executing critical operational processes that support Service Training eCommerce, billing, revenue reporting, catalog governance, and business system operations across the US & Canada Service organization. This role serves as a key operational partner to Training Operations, Finance, Controllership, training delivery teams, and cross-functional stakeholders to ensure accurate financial execution, effective business processes, and a high- quality customer experience. The position supports process standardization, operational excellence, system enhancements, reporting, and continuous improvement initiatives that enable scalable and compliant training operations. Success in this role requires strong operational discipline, analytical problem- solving skills, financial acumen, attention to detail, and the ability to independently manage complex processes involving multiple systems and stakeholders. As an integral member of the Service Sales Strategy & Excellence team, this individual is expected to demonstrate a safety-first mindset while supporting compliant execution in accordance with applicable Quality Management System (QMS) requirements and Environment, Health & Safety (EHS) policies and procedures. The role also promotes a culture of inclusion, collaboration, continuous improvement, and people development throughout the organization. Job Description Roles and Responsibi