Service Program Manager

Job Description Summary This role is responsible for all activities providing the necessary support on pre- and post-contractual administration & management; Terms & Conditions of the contract and the Management of claims. The role also involves definition, management, and execution of risk modeling activities in support of the contract or project. The role involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews; and is responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. The role functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.). This role is remote This role is located in OH This role offers relocation Job Description Roles and Responsibilities Responsible for the profitability and customer satisfaction for assigned contracts Provide both service agreement, and time and material program management Assist in sales campaigns for new contracts and proposals Assure timely resolution of customer issues and customer satisfaction for assigned contracts Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams Function as liaison betwe