Customer Service & Dealer Operations Engineer

Job Description Summary A Customer Service Engineer will be managing a complex customer service area through leadership and development of team (Channel Partner field engineers, biomedical technicians etc.). Creates an environment to achieve ultimate customer loyalty. Provides leadership in setting and achieving assigned goals in installation, maintenance, and repair of GEHC products, and the growth of the service contract base. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Roles & Responsibilities Drive business results and manages customer relationships within area of responsibility. Own operational processes (PM completion, TTR, Response time, Open Calls etc.). Leads and cultivates a culture of GE Beliefs and integrity. Develop strong customer relationships and serve as the interface between customer and all GE Healthcare organizations creating “one GEHC” for the customer. Proactively identify customer needs and develop and implement customer specific solutions. Lead service delivery that continuously surpasses customer expectations. Leverage internal relationships to enhance business performance and customer experiences. Promote a safe working environment and ensure compliance with a