DAPO Specialist (Pharmacy) - Remote US (Any city, TX, US, 99999)

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development. Summary The DAPO Specialist supports Gainwell’s healthcare program operations in a remote call center enviroment by reviewing, validating, and updating provider and pharmacy-related records to ensure accuracy, compliance, and high-quality service delivery. This role is detail-driven and process-oriented, involving structured workflows, data entry, and documentation tasks that align with state Medicaid requirements and internal performance standards. The ideal candidate is dependable, analytical, and comfortable working in a fast-paced, remote environment. Your role in our mission You will contribute to Gainwell’s operational excellence by: Handling inbound and/or otbound calls related to provider or pharmacy inquieres while documenting information accurately and following established procedures. Processing DAPO work items, provider updates, and pharmacy-related data changes accurately and within required timeframes. Reviewing