Call Center Representative (Healthcare) - Remote OK (Any city, TX, US, 99999)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Call Center Representative (Healthcare) at Gainwell, you will support Oklahoma's Medicaid program by helping customers with questions related to healthcare services and benefits. In this fully remote role, you will handle customer calls, research information, document interactions, and provide accurate and professional service in a fast-paced contact center environment. Your role in our mission Handle customer calls and provide accurate, professional assistance with healthcare-related questions and services. Research customer inquiries using available systems, resources, and job aids to provide timely resolutions. Document customer interactions accurately and escalate complex or unresolved issues when needed. Meet established quality, productivity, attendance, and schedule adherence expectations. Protect customer information by following HIPAA, privacy, security, and confidentiality requirements while delivering a positive customer experience. What we're looking for At least one year of experience working in a high-volume call center or contact center environment. Strong verbal communication, active listen