Program Manager, Customer Implementations

🤙🏼 About gaiia At gaiia , we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers. Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between. We're passionate about taking care of our people, and it's not just lip service. We want you to focus on your job while we care for everything else. We offer competitive pay and benefits, flexible vacations, attractive stock options, unparalleled transparency, and a 100% remote environment. We're excited to have you join us for your next career adventure! 🎭 Role & Team If you love talking to customers, asking tough questions, and wrangling shifting timelines — this role might be for you. You will join a team of Full-Stack Developers (including a Team Leads), Product Managers, Program Manager & Solution Engineers, all dedicated to solving B2B companies’ biggest challenge: customer implementation. As a Program Manager, Customer Implemenations at gaiia , you’ll be the person who brings clarity to chaos. You’ll be responsible for turning big, complicated customer implementations into structured, visible, and collaborative projects. That means owning the plan, the timeline, the dependencies, and the delivery—across both internal teams and customers. It also means owning the relationship: you’re the person customers trust to tell them where things really stand. This role is focused on customer implement