Customer Success Manager

As a driving force within the Sales & Success team, our Customer Success Management (CSM) team powers relationships with FYUL 's highest-volume clients. We don't just retain — we grow. We build lasting, scalable partnerships that unlock our clients' full potential. If you’re driven, forward-thinking, and committed to excellence in everything you do, FYUL is the place for you. Our business is growing rapidly, and we’re looking for a talented Customer Success Manager to join our global team and grow alongside us. Your daily tasks will entail: Working with high-profile B2B customers globally, with a primary focus on accounts in the US Acting as an ecommerce advisor for managed customers to help grow their ecommerce business by unlocking new business opportunities Focusing on upselling and cross-selling to close additional business and increase the wallet share Engaging in value-based conversations and streamlining the sales process to improve customer experience with FYUL platforms, Managing the sales process to discover customer needs and develop and maintain relationships with large B2B accounts Collaborating with other departments to facilitate the fulfillment of customer needs Achieving quarterly sales objectives, accurately forecasting sales activity, being proactive trusted advisors, and guiding clients to adapt their businesses to current market situations We’re passionate about our work, and we expect the same dedication from you. Our team is competitive, friendly, a