Manager, Customer Support

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. Arryved, part of the Fullsteam organization, is a SaaS company specializing in Point-of-Sale solutions for the craft beverage and hospitality industry. From taprooms and brewpubs to mobile ordering and online sales, Arryved helps businesses deliver seamless customer experiences for passionate craft communities. Job Summary: The Manager, Customer Support leads the customer support team and is accountable for team performance, service delivery, and continuous improvement of support operations. This role translates department priorities into team goals, sets expectations, coaches and develops employees, and manages staffing and coverage to deliver consistent service from initial customer contact through resolution. The Manager uses support KPIs to identify performance gaps and drive improvement