Head of IT & Security

Head of IT & Security About us: At Fullbay , our mission is simple — to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with technology that helps them run smarter and more efficiently. As an AI-First company, we invite artificial intelligence to eliminate friction, spark innovation, and drive efficiencies in every conversation— for our teams and our customers. Fullbay is the number one cloud-based shop management software for commercial repair shops and is growing fast. This is an exciting opportunity to join a high-performing team and help shape the next phase of growth for the company. Position Overview: Fullbay 's Security and IT Manager owns two functions that are usually split across two people: the security program that keeps Fullbay 's systems, people, and customer data safe, and the IT operations that keep the business running day to day. Reporting to the VP of IT, this role designs the security and IT program from the ground up and owns its execution end-to-end — there's no existing playbook to inherit and no separate team to hand the work to. This role is well-suited to someone who has built a security program before, not just operated inside one — someone comfortable being the primary responder when an MDR alert escalates, the person who leads SOC 2 through an actual audit, and the same person who's also the company's escalation point when someone's laptop won't image. This is a player-coach role: you