Customer Support Rep

The Customer Support Representative handles incoming customers calls, serves as a liaison providing product/services information, and troubleshooting and resolving any emerging problems customer accounts might face with accuracy and efficiency. This role is responsible for ensuring excellent service standards are in place, responding efficiently to customer inquiries and maintaining high customer satisfaction in accordance with Fullbay policies and procedures. Primary Duties & Responsibilities: Manages large amounts of incoming calls while following Fullbay communication procedures, guidelines and policies. Generates sales leads. Takes the extra mile to engage customers by identifying and assessing customers’ needs to achieve satisfaction. Builds sustainable relationships and trust with customer accounts through open and interactive communication. Ensures excellent service standards, responds efficiently to customer inquiries and maintain high customer satisfaction Provides accurate, valid and complete information by using the appropriate resources, methods/tools. Completes expectations of position in order to meet established personal/customer service team sales targets and call handling quotas. Handles customer feedback and complaints, provides appropriate solutions and alternatives within the time limits; follow to ensure resolution. Troubleshoots and investigates if there is not enough information to resolve customer complaints Keeps records of customer interactions,