Onboarding Executive - Colombia

Who we are About Fudo We are a startup that combines experience in the gastronomy industry with a passion for technology. Every day we help thousands of restaurants throughout Latin America improve their service thanks to our management software and mobile applications. Our system is a leader in Chile and Argentina, and we are growing rapidly in Mexico, Colombia, and Brazil. Our biggest purpose is to make life easier for gastronomic entrepreneurs by providing them with the best tools to run their businesses, and for that, we need to research, launch products, and reach more users alongside a great team. Each person who makes up our team is crucial, which is why we prioritize fostering a culture based on empathy, transparency, enthusiasm, and commitment. About the team The Customer Success team is responsible for supporting our clients throughout their journey using our software, from onboarding and system training to up-selling and cross-selling strategies to maximize the use of FUDO. Role description The Onboarding Executive role is responsible for establishing a personalized relationship with each new client who chooses FUDO as their restaurant software. Their objective is to support them during the initial phase of using the system, offering training and advice that allow them to use the tool autonomously from day one. Responsibilities Create a