Customer Support Agent

Who We Are - About Fudo: We are a startup that combines experience in the gastronomic industry with a passion for technology. Every day we help thousands of restaurants across Latin America improve their service thanks to our management software and mobile applications. Our system is the market leader in Chile and Argentina, and we are growing rapidly in Mexico, Colombia, and Brazil. Our main purpose is to make life easier for gastronomic entrepreneurs by providing them with the best tools to run their businesses. To achieve this, we need to research, launch products, and reach more users alongside a great team. Every individual who makes up our company is crucial, which is why we prioritize fostering a culture based on empathy, transparency, enthusiasm, and commitment. Role Description: The Customer Support Agent will be responsible for advising our users, ensuring personalized and distinctive service. Additionally, they must report feedback regarding improvement opportunities detected through daily customer interactions. Responsibilities: Provide support and guidance to users from different countries through multiple channels (phone, email, social media, and chat). Monitor customer requests using a ticketing management system. Establish remote connections via TeamViewer to configure hardware and resolve functional issues. Identify opportunities for improvement in the product and processes.