LCSW - Lead Community Health Worker

CHW Lead - Job Description The CHW Lead oversees the day-to-day operations and performance of the CHW team, ensuring alignment with the New Mexico Department of Health (NMDOH) Community Health Worker Scope of Work and FronteraCare’s clinical and operational standards. This position involves managing a remote, regionally dispersed team of CHWs, providing mentorship, training, and support to ensure high-quality outreach, engagement, and continuity of care for families receiving Diagnostic and ABA services. The CHW Lead also serves as a liaison between CHWs, clinical leadership, and administrative teams. Clinical Quality Oversee CHW activities to ensure consistent and effective family engagement, outreach, and care coordination across FronteraCare regions. Monitor performance metrics related to client onboarding, service continuity, and waitlist management. Personally engage with high-risk or stalled families to re-engage them and move them through the intake process. Support CHWs in coordinating referrals, assessments, and family onboarding processes; directly monitor intake conversion and time-to-start metrics across assigned regions and proactively intervene on stalled or at-risk cases.Support CHWs in coordinating referrals, assessments, and family onboarding processes. Ensure documentation accuracy and adherence to Frontera Health and NMDOH standards. Analyze data and identify trends in service barriers and family engagement; collaborate with leadership to address system-lev