Technical Support Engineer Welding

At Fronius , we are driven by innovation, quality, and strong partnerships. For our strategic business segment Welding, we are looking for a dedicated and service-oriented professional to strengthen our network in Vietnam. In this role, you will act as a key link between Fronius and our local representatives and partners, ensuring outstanding technical support, high-quality service, and strong, lasting relationships. This is a fully remote, home office-based position, open to candidates located in the Ha Tinh region . Responsibilities Serve as the first point of contact for all technical and service-related inquiries Provide professional technical support to representatives, partners, and end customers Identify and resolve technical issues efficiently and sustainably Build strong relationships and collaborate closely with Fronius representatives and sales partners Gather valuable market and customer feedback and share insights internally Ensure compliance with Fronius sales and service guidelines, including the strategy of our business segment Welding Support and organize regional events, exhibitions, and trade fairs Plan and deliver training sessions for internal teams and external stakeholders Handle customer inquiries (existing and potential) with a solution-oriented mindset Act as a vital interface between Fronius International GmbH and regional partners Distribute relevant market and product information within the organization Ensure high-quality system offers (OK point