Growth Strategist

GROWTH STRATEGIST At Fresh Prints , we work with thousands of customers, but not every customer should have the same experience with us. Some might be ordering for the first time. Others have been buying from us for years. Some need an occasional reminder or a well-timed offer, while others represent significant opportunities that deserve a much more personalized approach. Today, we reach these customers through emails, SMS, automated journeys, promotional campaigns, gifting programs, and direct outreach. We've built much of the infrastructure to make these things possible, but there's a much bigger opportunity ahead of us: bringing all of these touchpoints together into a thoughtful, cohesive strategy for how we grow our customer relationships. That's what we're hiring a Growth Strategist to do. Your job is to understand our customers, figure out what they need at different stages of their relationship with Fresh Prints , and build experiences that make them want to engage, purchase, return, and grow with us. For some customers, that might mean a great email at exactly the right moment. For others, it might mean an entirely different experience, with personalized outreach, exclusive offers, samples, or programs designed around their long-term potential. We don't want someone who thinks about growth as a collection of campaigns or channels. We want someone who can see the bigger picture, identify where the opportunities are, and turn those opportunities into programs that dri