Customer Support Associate

Customer Support Associate – SeatGeek Job Description Location: Remote – Philippines Working hours: 8AM - 5PM EST Working days: 5 working days in a week with 2 days off in a row Compensation: $700 per month About SeatGeek SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude, we’re simplifying and modernizing the ticketing industry. As a Customer Support Representative supporting SeatGeek through Frontier, you’ll help fans navigate every stage of their live-event experience. From accessing tickets before a major game to resolving an unexpected issue close to event time, you’ll provide clear, empathetic, and dependable support when customers need it most. You’ll assist customers through phone, email, and live chat while developing a strong understanding of SeatGeek’s platform, policies, and customer experience standards. This is a great opportunity for someone who enjoys solving problems, communicating with people, and creating positive experiences in a fast-moving environment. What you’ll do Support SeatGeek customers through phone, email, and live chat Help customers with questions related to ticket purchases, ticket delivery, transfers, account access, payments, refunds, and event changes Investigate customer concerns using SeatGeek’s systems, policies, and internal resources Communicate clearly and empathetically, particularly when customers are dealing with urgent or frustrating situations Take owners