Assistant Property Manager

Company Overview: Freestone Property Group is a technology-first property management company dedicated to streamlining operations and enhancing resident satisfaction. We leverage innovative solutions to provide superior service offerings. Freestone Property Group is an affiliate of Greenbrook Partners, a leading investment manager with over $2 billion in assets under management (AUM) and a portfolio encompassing more than 2,000 multifamily units across New York City. Position Overview: The Assistant Property Manager supports the day-to-day operations of a portfolio of residential properties. This role is responsible for coordinating maintenance, managing resident communication, supporting leasing and collections efforts, and ensuring operational processes are executed efficiently and consistently. The APM plays a critical role in maintaining resident satisfaction, supporting occupancy goals, and driving overall property performance. This position will be fully remote until the company opens an office in Houston; at that time, the role will become hybrid. Duties/Responsibilities: Resident Relations & Communication Serve as a primary point of contact for residents Respond to inquiries, concerns, and service requests in a timely and professional manner Maintain consistent follow-up to ensure issues are resolved Maintenance Coordination Manage and track all work orders from submission through completion Coordinate with maintenance staff and vendors to ensure timely resolution