IT Support Level 2

We are looking for a skilled and proactive IT Support Specialist – Level 2 (Mid-Senior) to provide advanced technical support, troubleshoot complex IT issues, and maintain reliable IT infrastructure for a U.S.-based organization. The ideal candidate has strong technical expertise across operating systems, server administration, networking, and cloud services, combined with excellent customer service and problem-solving skills. This role is ideal for someone who enjoys resolving technical challenges, managing multiple support requests, and delivering efficient IT solutions. Duties / Task to Perform Provide Level 2 technical support, resolving hardware, software, system, and network-related issues. Troubleshoot and maintain Windows, macOS, Linux (Debian and Proxmox), and Windows Server environments. Administer and support Microsoft 365 (Office 365) and Google Workspace environments. Perform remote software installations, configurations, updates, and maintenance. Troubleshoot network connectivity issues, manage IP addressing, and support local network administration. Configure and maintain antivirus, firewall, VPN, email filtering, and DNS security solutions. Support backup and virtualization environments, including Proxmox and Hyper-V. Manage remote access and troubleshooting tools such as ConnectWise and RustDesk. Monitor, update, prioritize, and resolve technical support tickets using ticketing systems. Create and maintain accurate technical documentation, troubleshooting pro