Analyst, Rsrch Bus Con I

Summary The Analyst, Rsrch Bus Con I (Research Business Control) performs assigned functions within Correspondence & Research in a timely and accurate manner, while ensuring compliance with all state, federal and investor guidelines. Duties may include, but are not limited to, coding disaster loans based on investor requirements, reviewing and responding to quality control reviews and processing exception reports. In addition, the Jr Analyst is expected to assist with special projects and provide support where required as volumes and needs dictate. Essential Job Functions: Review disaster reports and identify disaster coding needed based on investor guidelines Research accounts noted on quality control reviews as out of standard/policy exceptions and provide information needed to respond in a timely manner. Provide information/documentation necessary to refute the observation or identify the root cause and suggest corrective action(s) For selected processes, review a population of accounts for adherence to established standards and timeframes. Document research and findings, providing recommendations for exception at the account and/or process level Assist with acquisitions and sales activities as needed and directed Provide recommendations for creation of/enhancements to Fiserv scripts for purposes of improving the end user experience Assist with the accumulation, categorization and tracking of customer service issues.As needed, assist in identifying root cause issues an