Referral Management Coordinator

Work From HomeWork From Home Work From Home, Indiana 46544 The Referral Management Specialist is an important role for processing internal, incoming, and external referrals for all ambulatory services. In this role you will obtain prior authorizations, schedule patients, work inbound and outbound phone calls. You will also engage in conversations with patients on their responsibilities for copayment, prepayment, and any outstanding balance. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Ensure current and standardized referral policies and workflows are followed and utilized on a regular basis. Prioritize referrals by their urgency and address them in a timely manner. Ensure complete demographic, insurance information, and appropriate/pertaining clinical information is sent to referred specialists. Contact insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis,