CX Retail Agent, Customer Experience

Job Title CX Retail Agent, Customer Experience Job Description CX Retail Agent Location: Remote Availability: Varying shifts including weekday and weekend hours Who We Are At Framebridge , we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us. The Role We're seeking a CX Retail Agent who will sit at the heart of the customer experience, supporting customers across email, phone, chat, and SMS and serving as the liaison between Framebridge Retail Stores, CX, and production teams. You're a natural problem solver and strong communicator who genuinely enjoys helping people, and you'll make decisions in the customer's best interest to make framing feel easy, enjoyable, and accessible for everyone. This role reports to the CX Retail Lead. As a Framebridge Team Member, You Will: