Partners Operations Specialist

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies . We are growing and looking to recruit a Partners Relations Specialist. Here you'll play a crucial role in onboarding and supporting our partners, ensuring smooth operations. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture. Reporting to : Head of Partners Support & Operations Responsibilities: Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures Proactively work to retain existing business and reactivate partners Update Partners team social media channels Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics Working with the team to ensure KPIs are met Supporting and assisting all departments as r