Speech & Conversation Analytics Analyst - French & English (Remote, Any Location

Speech & Conversation Analytics Analyst — French & English (CallMiner / Verint / NICE / Genesys / Observe.AI or equivalent) Location: Fully Remote Working Hours: EST-aligned; ideally approximately 7:00 AM–3:00 PM EST Employment Type: Full-Time Priority hiring markets: Morocco, Tunisia, Egypt, Senegal, South Africa and other budget-compatible French-speaking locations. (EMEA - Any) Important: Eligibility Requirement This is not a general Data Analyst, BI Analyst, QA Analyst, WFM Analyst, Customer Service, AI Trainer, or Project Manager role. To be considered, you must have hands-on experience using a Speech Analytics, Conversation Analytics, or Interaction Analytics platform to analyse customer calls, recordings, transcripts, or agent-customer interactions. CallMiner experience is preferred, but experience with an equivalent enterprise platform is mandatory. Candidates without hands-on speech/conversation analytics platform experience will not be progressed. About the Role We are looking for a bilingual Speech & Conversation Analytics Analyst to support contact-centre operations and client analytics programmes. You will analyse customer voice interactions and transcripts to identify call drivers, recurring issues, customer sentiment, quality gaps, compliance risks and opportunities to improve customer experience and operational performance. This is a hands-on individual contributor role requiring someone who can confidently use a speech analytics platform, interpre