Remote Customer Care Specialist with German and English (Sofia, Bulgaria, BG)

About Us: Foundever ™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for more than 750 of the world's leading and digital brands. Our innovative CX solutions, technologies, and expertise are designed to support our clients' operational requirements and deliver a seamless experience to customers in critical moments. Your Responsibilities: Answering and resolving a variety of customer inquiries via phone or email; Take control of situations and think proactively to make the best decisions to resolve customer contacts; Advise and inform customers about client products and services while exceeding department productivity standards and customer service quality standards; Timely and accurate processing of customer requests according to predefined rules when escalation is required; Understanding customer needs to find the best solution for each individual customer in line with our key performance indicators; Simultaneously navigating multiple systems to update electronic records promptly and accurately; Proactively supporting and assisting colleagues and collaborating within the team. The Candidate: Very good command of the German language (C1 level); Very good knowledge of the English language.