Account Resolution Specialist (Accounting, Tax, Bookkeeping) (Remote, Any Locati

Job Description Account Resolution Specialist Join our dynamic team at Foundever , where every interaction is an opportunity to make a difference. Job Overview Foundever is hiring Account Resolution Specialists! As part of our Contact Center Support Team, you will deliver exceptional, personalized support on accounting and tax platforms by guiding customers through QuickBooks features like invoicing, bookkeeping, account setup, and payroll! Experience with basic financial concepts related to bookkeeping and accounting is a plus! Work with Us and Enjoy: $18/hour 100% paid training Full time schedules (40 hours per week) Benefits including medical, dental, vision, and life insurance 401K retirement plan with company match Employee discounts Referral bonuses Experienced leadership Employee-focused culture Career development opportunities Responsibilities: Support the QuickBooks Online Accountant customers to manage their clients’ QuickBooks accounts through inbound phone calls Provide a white-glove customer service experience to premium customers Guide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and more Demonstrate critical thinking and problem-solving skills through complex issues Stay knowledgeable and updated on the newest versions QuickBooks and associated products Collaborate with peers and partners to ensure the best customer and employee experience Qualifications: Experience with QuickBooks required, QuickBooks Online A