Collections Specialist (Account Servicing Specialist I)

Account Servicing Specialist Description & Duties: The Account Servicing Specialist I is responsible for the assessment of past due accounts and contacting customers to attempt resolution according to company policy. This role handles more complex account questions directed from the customer service team and other representatives. Pay Range USD $21.00 - USD $23.00 /Hr. Essential Duties and Responsibilities include the following. Other duties may be assigned. Performs outbound calls on past due customer accounts in efforts to resolve delinquency. Recognize and research delinquent, or potentially delinquent, accounts to determine best course of resolution action and assumes responsibility for attempting account resolutions. Process over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions. Provide relief options to customers encountering hardships in accordance with company policies and practices. Proficiently relay information to customers relating to interest, statements, and other account questions. Assist with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls. Complete in-office and administrative tasks as needed. Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills. Document notes properly in all required areas per company processes and procedures. Other duties as assigned by management. Must be ab