Technical Support Consultant I

Technical Support Consultant I (Tier 2 Support)Why You Should Join Bring technical depth and clear communication to a role where both matter. As a Technical Support Consultant, you’ll solve complex product and application issues while guiding audiences ranging from end users and system administrators to contractors, engineers, internal stakeholders, and senior leaders. You’ll deepen your technical expertise, influence operational improvements, and deliver legendary support through accurate guidance, clear expectations, dependable follow-up, and consistent ownership. What You’ll Do Resolve escalated incidents and service requests through advanced troubleshooting and technical analysis. Analyze logs, configurations, APIs, integrations, authentication, and release changes to identify root causes, determine the appropriate corrective action, and coordinate resolution. Reproduce issues in test or sandbox environments to validate behavior and speed resolution. Translate technical findings into clear, actionable guidance for audiences with different levels of expertise. Communicate progress, impact, uncertainty, ownership, and next steps throughout the support lifecycle. Partner with Engineering and Product on defects, performance issues, compatibility concerns, and enhancements. Document investigations, decisions, and resolutions in support and knowledge systems. Identify recurring issues and recommend improvements to processes, documentation, monitoring, and reliability. Create te