Senior Facility Coordinator

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 20 years we still retain the spirit of a startup. We are primed for success, and we are currently on a high growth trajectory. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally. ServiceChannel Managed is seeking a Senior Facility Coordinator to join our Managed Services department supporting one or more customers as their primary contact. You will play a vital role in ensuring our customers achieve their desired outcomes while they use ServiceChannel’s platform products and services. Each interaction is expected to be handled with a high level of professionalism and knowledge to support our customers facility needs. Key Responsibilities Issue Resolution : Promptly address and resolve any Customer issues or concerns to ensure satisfaction and continuity of service. Customer Relationship Management : Build and maintain strong relationships with Customers to foster loyalty and long-term engagement. Proactive Support : Anticipate Customer needs and address potential issues before they escalate. Performance Monitoring : Track Customer usage and satisfaction metrics to ensure they derive maximum value from