Non-Technical Customer Support P15

Platform Administrator Position Summary The Platform Administrator serves as a trusted advisor and technical administrator for ServiceChannel customers, ensuring platform configurations are maintained, optimized, and aligned to business requirements. This role partners closely with customers, Facility Coordinators, Customer Success, Product Management, and Support teams to implement configuration changes, support platform enhancements, and drive adoption of ServiceChannel capabilities. This position is responsible for administrative configuration, user management, customer-requested updates, and communication regarding platform performance and enhancements. Key Responsibilities Customer Platform Administration Configure and maintain ServiceChannel platform settings based on customer requirements. Modify and manage user access, permissions, and administrative settings. Implement customer-requested updates within approved platform modules. Maintain dashboard settings, workflows, and issue list configurations. Customer Consultation & Support Serve as the primary point of contact for platform administration requests. Review customer enhancement requests and collaborate with internal stakeholders to evaluate solutions. Provide customers with updates on enhancement requests and platform initiatives. Communicate ServiceChannel system performance issues and platform updates to customers and internal stakeholders. Configuration Management Support configuration and administration w